561420
561420 Telephone call centres
Centres d'appels téléphoniques • Canadian industry
What code 561420 includes
This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.
Activities & Examples
- floral wire service
- telemarketing bureaus
- telephone answering services
- telephone solicitation service on a contract or fee basis
- voice mail box services
- customer service call centers
- floral wire service
- message service, telephone answering
- order-taking for clients over the Internet
- telemarketing bureaus
- telemarketing service on a contract or fee basis
- telephone answering services
- telephone call centre
- telephone message service
- telephone solicitation service on a contract or fee basis
- voice mail box services
- wake-up call services
Exclusions & Cross-References
- gathering, recording, tabulating, and presenting marketing and public opinion data (See 541910 Marketing research and public opinion polling)
- organizing and conducting fund-raising campaigns for others (See 561490 Other business support services (MEX))
- providing paging services (See 517310 Wired and wireless telecommunications carriers (except satellite) (CAN))
Classification Hierarchy
- Sector 56 — Administrative and support, waste management and remediation services
- Subsector 561 — Administrative and support services
- Industry group 5614 — Business support services
- Industry 56142 — Telephone call centres
- Canadian industry 561420 — Telephone call centres
International Concordance
- ISIC Rev. 4: N8220 — Activities of call centres